Cancellation and refund conditions V.2 for the winter sport school at the St. Corona am Wechsel.
The following cancellation conditions apply to services from the winter sports school at the Family Skiland St. Corona am Wechsel:
A refund of services that are already provided is only issued in case of injury or illness (with the exception of illness due to Covid-19) if a doctor’s report is submitted.
In the case of services that have been received, only a differential amount is refunded. No refunds are given if there is a no-show at the reserved time and no reasons are given for absence. Refunds are generally given in the form of vouchers.
If the course is terminated whilst ongoing:
an aliquot refund is issued only after checking if it is possible to rebook the course, and is only offered in the form of vouchers minus a processing fee of €20. Course terminations are only taken into account if these are made clear directly after termination in the ski school office on site and that this is approved.
Cancellations of fixed private lessons must be made known 48 hours before the start of the lesson at the very earliest. Later cancellations or no-shows will be charged the full amount. In case of illness, submission of a written medical report means a full refund will be issued, minus a processing fee of €20. No refunds can be issued without submission of a doctor’s report.
Goodwill in the case of private lessons for children: Services provided are refunded in the form of vouchers if the option for rebooking the course cannot be used and the cancellation is within 5 minutes of the start of the lesson.
Cancellations due to the weather are not permissible under any circumstances. Lessons take place in all weather conditions. Only a weather-related failure of the lifts results in cancellation of course units and is accepted for requesting payment of the course fees in the form of aliquot refunds.
Ski school lift passes and lift tickets that have already been paid for are not refunded if the course is terminated.
A group course can be cancelled by the ski school if there are too few participants. Cancellations will be announced 48 hours before the start of the course at the latest. If it is not possible to change the dates then the full total of all services reserved will be refunded via the original means of payment.